Legal
Welcome to the legal information page for Falmouth Studios. Here you'll find our key policies, including our Terms & Conditions, Privacy Policy, Returns Policy, and other important legal information relating to the use of our services and website.
Terms & Conditions
Understand the terms that apply when you place an order or use our embroidery services, including payment, turnaround times, and your rights as a customer.
Privacy Policy
Learn how we collect, use, and protect your personal data when you interact with Falmouth Studios online, by phone, or in person.
Cookie Policy
See how we use cookies to improve your browsing experience, track website performance, and personalise content during your visit.
FALMOUTH STUDIOS COOKIE POLICY
Cookie Policy
Last updated: 11 June 2025
This Cookie Policy explains how Falmouth Studios (“we”, “us”, and “our”) uses cookies and similar technologies to recognise you when you visit our website at www.falmouthstudios.com (“Website”). It explains what these technologies are and why we use them, as well as your rights to control their use.
1. What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work efficiently, as well as to provide information to the owners of the site.
Cookies set by the website owner (in this case, Falmouth Studios) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., analytics, advertising, interactive content).
2. How we use cookies
We use first-party and third-party cookies for several reasons:
- Essential Cookies: These are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you such as filling in forms or setting your privacy preferences.
- Performance and Analytics Cookies: These help us understand how visitors interact with the website by collecting and reporting information anonymously (e.g., via Google Analytics).
- Functionality Cookies: These allow the site to remember choices you make (such as your username, language, or region) and provide enhanced features.
- Marketing and Targeting Cookies: These may be set by third-party services (e.g., social media platforms) to build a profile of your interests and show you relevant ads.
3. Cookies used on our site
The specific cookies we use may include:
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
woocommerce_cart_hash | Helps WooCommerce determine when cart contents/data changes | Functional | Session |
woocommerce_items_in_cart | Tracks items in your cart | Functional | Session |
wp_woocommerce_session_* | Contains a unique code for each customer so it knows where to find cart data in the database | Essential | 2 days |
_ga, _gid, _gat | Google Analytics – tracks user interaction | Performance | Up to 2 years |
cookie_notice_accepted | Remembers if you accepted our cookie policy | Essential | 1 month |
Note: Specific cookie names and lifespans may vary based on updates to WordPress or plugins.
4. How can you control cookies?
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through:
- The cookie banner on our site when you first visit.
- Your browser settings. You can usually find these settings in the “options” or “preferences” menu of your browser.
You can also opt out of Google Analytics tracking here:
https://tools.google.com/dlpage/gaoptout
Please note that blocking some types of cookies may impact your experience on our site and the services we are able to offer.
5. Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other legal and operational reasons. Please revisit this Cookie Policy regularly to stay informed.
6. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Falmouth Studios
Email: hello@falmouthstudios.com
Phone: 01326 755008
Website: www.falmouthstudios.com