Legal

This is the privacy notice of Falmouth Studios Ltd
In this document, “we”, “our”, or “us” refers to Falmouth Studios Ltd.

We are a company registered in England.
Our registered address is:
Email: info@falmouthstudios.com
Phone: 01326 755008

Introduction

1. This notice explains our policy regarding all personal information we collect, store, and use. It covers both data that could identify you (“personal information”) and data that does not. The term “process” includes collecting, storing, using, or sharing data.

2. If you do not agree with any part of this notice, please do not use our website or services.

3. We are committed to protecting your privacy and confidentiality. You have the right to expect your personal data will be used responsibly and securely.

4. We promise to keep all personal information you provide confidential, and we hope you do the same when interacting with us.

5. This policy complies with UK law and the requirements of the General Data Protection Regulation (GDPR).

6. For more information about your data rights, please visit: www.knowyourprivacyrights.org

7. Except where stated, we never sell, share, or disclose your data to third parties.

Legal Grounds for Processing Your Data

We are required to outline the lawful bases we rely on to process your personal information:

1. Contractual Obligations

When you place an order or enquire about our services, a contract is created between us. To fulfil this, we must process your personal data to:

• Verify your identity

• Supply embroidery products and related services

• Communicate with you regarding your order

• Offer support and recommendations

This data is held until the contract ends or is cancelled.

2. With Your Consent

If you contact us through our website, sign up for updates, or otherwise interact with us without entering into a contract, we process your data based on your consent.

Consent can be withdrawn at any time by contacting us at info@falmouthstudios.com, though doing so may affect your access to certain services.

3. Legitimate Interests

We may process your data under legitimate interest for:

• Record keeping and business administration

• Customer service and responses to queries

• Legal rights protection

• Professional advice or insurance purposes

We ensure that such processing does not override your personal rights.

4. Legal Obligations

We may process your data to comply with legal requirements, such as:

• Disclosure to authorities with valid legal reason (e.g., a court order)

• Tax and regulatory obligations

Specific Uses of Your Data

5. Public Content

If you publicly share content via our website (e.g. reviews or social media), we cannot control how that content is used once it is visible. We may retain a copy and use it in the future. If you wish for this to be removed, please contact us.

6. Complaints

If you report inappropriate content or make a complaint, we may investigate and remove the content. We reserve the right to balance your rights against those of others (e.g. freedom of expression).

7. Payment Information

We do not store or access your payment details directly. All payments are handled through trusted third-party processors like PayPal or Stripe, via secure pages.

8. Employment

Job applications may be kept for up to three years. Employment records, if applicable, are stored for six years after leaving the company.

9. Support Communication

We record customer support enquiries (via phone, email, or contact form) to help provide consistent service.

10. Complaints Handling

We log complaints and any supporting information provided. We may share details with third parties where necessary to resolve issues.

11. Business Partnerships

If you work with us as a reseller, supplier, or affiliate, we store information needed to manage our partnership. This is kept confidential and secure.

Automated Data Collection

12. Cookies

We use cookies to:

• Track website usage

• Keep you signed in

• Show relevant messages and offers

• Retain questionnaire responses

• Support live chat functionality

You can manage cookies via your browser settings.

13. Browsing Data

We collect technical information such as your browser, device type, IP address, and location to analyse website traffic and improve your experience.

14. Re-marketing

We may use cookies to display our ads to you on other websites after you visit ours. This only occurs if you have accepted our use of cookies.

Sharing Your Information

15. Third-Party Data

We may receive anonymised data from tools or services we use (e.g., analytics providers), but this is not personally identifiable.

16. Third-Party Advertising

Advertisers on our website may collect data using cookies or similar technologies. We do not control their practices. Please consult their privacy policies separately.

17. Credit Checks

We may share customer information with credit agencies if a chargeback or dispute arises, to prevent fraud.

Accessing and Managing Your Information

18. Access Requests

You can request access to the data we hold about you by contacting info@falmouthstudios.com.

19. Data Removal

You may ask us to delete your personal information. Please note, this may impact your access to certain services.

20. Identity Verification

We will verify your identity before granting access or making changes to your data.

Other Important Information

21. Use by Children

Our services are not designed for children under 18. If you are under 18, please seek a parent or guardian’s consent before using our website.

22. Data Security

We use Secure Sockets Layer (SSL) technology to protect your data in transit. Look for the padlock icon in your browser’s address bar.

23. Complaints

If you have concerns, contact us at info@falmouthstudios.com.
You may also contact the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/

24. Data Retention

We keep your personal data only for as long as necessary:

• To provide services

• To meet legal obligations

• To support legal claims or disputes

25. Legal Compliance

This policy aligns with UK and EU data protection laws. If you believe our policy conflicts with the laws of your jurisdiction, please let us know.

26. Updates to This Notice

We may update this notice from time to time. The version published on our website at the time of use is the one that applies.

Questions or Concerns?
If you have any queries about this Privacy Policy, please get in touch at:
📧 info@falmouthstudios.com
📞 01326 755008